Required PCA- Front Office

JOB DESCRIPTION

1 Patient Reception and Coordination Responsibilities
Assist in the investigation and verification of fee payments.
Record patient information (MR number, bill time, patient name) in the
distribution book.
Oversee the setup of patient rooms, ensuring proper instrument
arrangement and functionality.
2.  Coordinate the handover of patients for surgeries to coordinators after
doctor consultations.
Collaborate with the Housekeeping team to ensure the cleanliness of
rooms and medical instruments.
Assist doctors by ensuring the timely provision of refreshments.
3 Patient File and Documentation Management
Collect and organize patient files from the billing department.
Maintain files for review and follow-up of patients.
Ensure that patient histories and relevant details are available to doctors
before consultations.
4 Patient Guidance and Coordination
Escort patients to the appropriate doctors.
Guide patients regarding required tests and procedures.
Explain the process for follow-up visits.
Act as a liaison between patients and doctors, ensuring effective
communication between medical staff and patients.
5 Staff Management
Maintain and manage PCA leave and attendance records.
Provide coverage for absent PCAs to ensure smooth operations.
Coordinate with staff to ensure efficient completion of patient-related
tasks.